Who Do I See About…? | Service Directory | NC State OR
Who Do I See About…?
Last Updated: 07/10/2024 | All information is accurate and still up-to-date
Do you need help with an NC State OR-related issue but don’t know who to ask? Below, you’ll find a service directory listing many daily tasks in the program and who handles them. If you don’t find your answer, you can email us your question.
| Procedure | Solution |
|---|---|
| Access to building, classroom and labs equipped with access card readers | Complete the Building/Lab Keycard Access Request Form. If you are still having issues, please contact the ISE undergraduate services coordinator. |
| Administrative office staff management | For special requests or personnel problems, contact Linda Smith. |
| Building security, problems with lighting, air conditioning, minor, non-minor issues, etc. | Contact the NC State Facilities Department at 919.515.2991. If you are still having issues, please contact Linda Smith. |
| Classroom A/V support | For Fitts-Woolard Hall 4th floor classrooms Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk. For Fitts-Woolard Hall 2nd floor classrooms For A/V issues, contact the ClassTech and for facility issues, contact the University Classroom Hotline at 919.515.1555. |
| Computer software and hardware support | Complete a form for your specific issue on the IT and Computer Issues web page. If you are still having issues, please contact ISE Service Desk. |
| Conference room A/V support | Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk. |
| Conference room scheduling | For ISE, OR, IMSEI and MEM faculty, staff and students, you can reserve a Fitts-Woolard Hall conference room by going to your room reservation page. Click on the OR Room Reservation Page, and following the "Making a Reservation is Easy" instructions further down the page. If you do not have access to your room reservation page, contact Karen Welton for help with rooms 4301, 4280, 3301 or 3280. |
| Course scheduling | Go to the Schedule and Classes FAQ. If you are still having issues, please contact Linda Smith. |
| Current student issues like requesting exams, graduation process, processing forms, leaves-of-absence and assistantship pay | Contact Linda Smith. |
| Program director's calendar | Contact Linda Smith. |
| Effort reports (TEARS) | Contact Linda Smith. |
| Faculty Start Up Funds | Contact Linda Smith. |
| Faculty Time and Effort | Contact Linda Smith. |
| Fax sending/receiving | A fax machine is located in the OR mailroom (4143 FWH). If you do not have access to the mailroom, contact Linda Smith. |
| Fed Ex/special delivery sending/receiving | Contact Linda Smith. |
| Final grade reports | Contact Linda Smith. |
| Forms for summer pay | For faculty members and students, please contact Linda Smith. For all others, please contact Christina Pucci. |
| Foundation/Discretionary Funds | Contact Linda Smith. |
| Grade change forms | Grade Change Forms can be completed through Mypack Portal (SIS). If you still need assistance, contact Linda Smith. |
| Student advising | You should contact Maria Mayorga. |
| Sudent room assignments (after cleared with appropriate faculty) | After you have been cleared by an appropriate faculty member, contact Linda Smith. |
| Immigration matters | Contact the Office of International Services (OIS). For international employment issues, contact NC State Human Resources Department (HR). |
| IMSEI Program | Contact Bill Irwin. |
| Leave records | Contact Linda Smith. |
| Master of Engineering Management Program | Many of your questions can be answered in the MEM FAQ. If you still need assistance, contact Kalene Thomas. |
| Office and teaching supply purchases | Contact Linda Smith. |
| Payroll for bi-weekly | Contact Linda Smith. |
| Photocopying | A full-service copier is located in the OR mailroom (4143 FWH). If you do not have access to the mailroom, contact Linda Smith. |
| Purchases of $5,000 or more | All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Linda Smith. |
| Purchases under $5,000 | All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Linda Smith. |
| Recruitment | Contact Linda Smith. |
| Research Administration and Contracts and Grants | For pre- and post-award, contact Linda Smith. |
| Research Development - Funding Opportunities | For pre- and post-award, contact Linda Smith. |
| State Appropriated Funds including start-up, return of release time, and other special funding | Contact Linda Smith. |
| Supervise and train student assistants | Contact Linda Smith. |
| Teaching assistantships | Contact The Grad School. |
| Teaching assistantships/Research Assistantships (hiring process) | Contact Linda Smith. |
| Textbook ordering Orders are due in the bookstore: Spring Semester - October 15 Summer Sessions - March 15 Fall Semester - April 15 | Contact Linda Smith. |
| Travel authorizations | Complete the Travel Authorization Form as soon as you decide to go. If you are still having issues, please contact Linda Smith. |
| Travel reimbursements | Complete the Travel Reimbursement Form within 30 days of your trip. If you are still having issues, please contact Linda Smith. |
| Typing, word-processing | Contact Linda Smith. |